Terms & Conditions
Our policy is to:-
- Use a “direct only” business model, selling the highest quality top brand name products while keeping our overheads to a minimum in order to offer you the best value for money at all times.
- Give the highest possible levels of service so that you will want to recommend us to all your friends.
- Combine the best of modern technology with old-fashioned courtesy to make your shopping experience a delight.
We hope to never need to resort to the “small print” but here it is, just in case, so that both parties know exactly where we stand!
Full Terms of Business
“We”, “us” or “the company” means MotoRack Limited.
“You”, “the customer” or “the buyer” means the
person, company or entity contracting to purchase the goods.
“The goods” are the items that you order from us as specified by our
order acknowledgement and on our invoice.
We can receive orders via the company's web site, by phone, fax, mail or e-mail
using the contact methods published on our web site or in other publicity materials.
We reserve the right to refuse to accept orders or to require additional confirmation
at our discretion. We acknowledge receipt of your orders via an appropriate communication.
For example, web-based orders are acknowledged automatically by e-mail, telephone
orders are acknowledged verbally at time of order. Orders placed by telephone are
accepted when the order is placed and a contract of sale then exists between us
and you from that time. If orders are placed by fax, by mail or via our web site,
no contract exists between you and the company until our official invoice has been
If we acknowledge an order but, for some reason outside our control, we are unable
to complete the transaction within 28 days then any payment made will be refunded
immediately if you ask us to do so. Refunds due against returned goods will be paid
as soon as the returned goods are received by us, subject to the goods being received
in unused, undamaged condition and in their original packaging.
We endeavour to ensure that all published prices are correct, however we reserve
the right to change prices without notice and not to accept orders at prices that
have been quoted in error. Prices are quoted in pounds sterling.
Payment is accepted in pounds sterling by cheque with order (made payable to “MotoRack Limited”)
or by most major credit or debit cards as detailed on our web site
at time of order. Large business customers may be offered credit facilities
at our discretion and subject to appropriate checks and references. Interest at
3% per annum over the Barclays Bank plc base rate, together with any expenses incurred
in collecting payments, will be added to the invoiced prices on any overdue accounts.
All credit card payments made during on-line transactions are handled on our behalf
by the SagePay secure payment gateway and handled using SSL 128 bit encryption.
No credit card details are processed or stored at any time on the company's web
Normal delivery periods are two to three working days from despatch.
We aim to despatch orders within 48 hours of receipt, subject to stock availability,
but please allow up to a maximum of 28 days for delivery. Orders are delivered by
the most appropriate method, usually second class post, parcel post or courier.
If any delays occur, we will endeavour to keep you informed. If delivery is delayed
beyond 28 days, we will always give you the option of receiving a full refund of
any payments that you have made. Faster delivery subject to stock availability
and extra cost, are available on request.
Promotions and Coupons
All promotions and associated codes and coupons are distributed in good faith and
are subject to terms and conditions. Discount coupons cannot be used in conjunction
with any other promotions or special discounts. MotoRack reserves the right
to refuse the use of any or all promotions, discounts and coupons for orders placed
online or over the telephone.
Delivery is ex-works, Amersham, Bucks and risk passes to the customer on delivery.
Returns will only be accepted with our prior agreement as detailed in our returns policy.
Retention of Title
Whether or not delivery has been made, property in the goods does not pass from
the company to the customer until full payment is received.
Specifications and Information
Goods are supplied subject to the company's standard specifications and, unless
specifically agreed to the contrary, may be manufactured by any of our approved
vendors. While we endeavour to publish and supply as much product and application
data as possible, the company is unable to assess the viability of every possible
application of the goods. It is the customer's duty to ensure that the goods ordered
are suitable for the application in which they intend to use them. We endeavour
to ensure that all published information is correct but the company shall not be
under any liability for any direct, indirect or consequential damage, loss or expense
that may be caused as a result of any error or omission in any information either
published by or supplied by the company. Please note that exact colours and finishes
are difficult to reproduce accurately on web sites and printed materials and that
customers should not place undue reliance upon such reproductions.
Privacy & Data Protection
We respect your right to privacy and ensure that all transactions are made in accordance
(1998) and the European Union Data Protection Framework Directives and only store
the data necessary for accounting, marketing, sales, public relations and record
keeping in order to maintain and improve the trading relationship between the company
and its customers and suppliers. We use “cookies” which are stored on your web browser
in order to provide some of the personalised features of our web site: This information
may also be used by us to collect information about the usage of our web site. If
you do not wish to be identified in this way, you can prevent this by making appropriate
settings in your web browser. This will however remove some of the functionality
associated with our web site. We do not sell, loan or rent data to any other party.
We aim to deal with any complaints in a fair and timely manner. Any complaints should
be addressed in writing to the company at the published address or via the web site
Any notices should be sent to the company at its registered office address:
MotoRack Limited, 6 Chiltern Business Centre, Woodside Road, Amersham, Buckinghamshire, HP6 6AA.
Customers and other users of this web site agree to indemnify the company against
any claims, direct, indirect or consequential damage, loss or expense that may be
caused as a direct or indirect result of the use of this web site and any information
or computer software contained therein or by your access to other web sites as a
result of links from this site. We make every effort to ensure that this web site
does not contain any computer viruses but cannot guarantee this or warrant that
it is virus-free.
All disputes arising out of, or in connection with, any contract between the company
and the buyer shall be governed by English Law and the buyer accepts the jurisdiction
of the English courts.
Registered in England and Wales: 6 Chiltern Business Centre, Woodside Road, Amersham,
Buckinghamshire, HP6 6AA.
Company registration number: 06845766.
VAT registration number: 118516427.
MotoRack is a registered tradermark of MotoRack Limited.