We are in an increasingly competitive market place, often selling the same products
as other sites and competing with the large retail groups. Of course, we use our
specialised skills to select what we consider to be first class products and ensure
they provide value for money.
Our website is ‘key’ to making your purchase as simple as possible, and an area
in which we are constantly testing and trying new things. We like to be innovative
- and ahead of the rest.
The single most important way in which we can differentiate ourselves and set a
standard is in our customer service. Expert, knowledgeable staff and a strong desire
to keep our customers, is what drives us. Of course once in a while, things go wrong
(infrequently we would add) and it's how we sort out any problems, and the speed
in which we respond, that we hope makes us friendly whilst being totally efficient.
We chat with customers about cars, holidays, dogs, kids and sports too – we like
to put on a human face and we still remember that we are only here, because of you.
Favourable customer comments are therefore, our ‘reward’, and give us immense satisfaction.
We list below some examples – we hope that you will also find us a pleasure to deal
“Cheers for the rack bars mate, just what I was looking for.” LG.
“Sirs, thank you very much for your rapid response to my purchase of roof bars for
my Mercedes-Benz. They arrived yesterday, safe and sound, and were very easily fitted,
many thanks.” PL.
“Today I received Cruz roof rack from TNT. And I installed that to my car. As you
said, N+ rack is light and strong. So the installation was easy for me. It took
just one hour. I appreciate what you have done for me! When I want other parts I
will contact you.” – Yoshi, Tokyo
“Have now ordered fixing kit as well. Thank you for all your help. A pleasure to
do business with you.” KC
“Have just purchased from you these two cycle carriers and fitted them and they
are excellent!! Good quality, reasonable price, easy to fit, easy to use, stable whilst driving.
Nothing more I can add really.” V & D S, Spain.
“Hi Ron, the roof rack arrived on Wednesday, really pleased with it, great service
– Thanks.” LM
“Thank you so much we received our roof box today we are very pleased with it and
it fits brilliantly!!!! Cheers for all your help.” KR
“Hi – many thanks for such a rapid response. Great service and I'll certainly recommend
“Many thanks for your friendly help and support, all up and running now, put me
down as one happy customer. I will not forget how promptly and efficiently you have
handled all this.” RM
“Hi – Thanks for the info, the bars arrived today (Tuesday) at 13:30 hrs. From
you to me in less than 24 Hrs to me that is a fantastic service. Thanks a million.”
“Hi. It really has been a pleasure and that's down to you, thank you for everything.
You can use any of my comments on the website as it is all true, very, very happy
not only with the bars but even more so with the service & attention to making sure
I was happy – you really can't fault service like that as it is very rare to see.”
“Just received a message that the bars have been dispatched. That is bang on the
money. Fantastic, an excellent service.” Jim B., Scotland
“Hi Ron, The bars arrived yesterday and I have fitted them tonight. I am delighted
with them. Top quality and perfect fit. Many, many thanks.” Terry.
Customer returns. “Just to let you know the package has been successfully picked
up about 10 minutes ago (reliable old DHL eh!). Thanks for your patience and just
to let you know I was very happy with your service and the website was trouble free
to use/navigate, compared to other sites I visited, to select an appropriate rack.”
“How u doing my friend just 2 let u know the roof bars were magic done the job
4 us all the way to Wales and back with no problems. Hope u and ur family + the
dogs are doing good. God bless you u 4 all ur help.” John, Glasgow.